Terms of Service

These terms govern your application to, and participation in, the D2C Innovate cohort (“the program”), run from Bengaluru, India. By applying, you agree to them.

1. The program

D2C Innovate is an educational cohort that teaches D2C brand owners and operators to build AI-native workflows across sales, operations, deliveries, and customer queries, including setups on Hermes. It includes live sessions, working sessions, materials, and a peer cohort.

2. Eligibility & admission

• You must be 18 or older.
• Applying (by email or any application form) does not guarantee a seat. Seats are limited and offered at our discretion after review.
• Information in your application must be true to your knowledge.

3. Fees & refunds

Applying is free. If you are offered a seat, the fee, payment schedule, and refund terms stated in your enrollment offer apply and take precedence over anything here. Where no refund term is stated, fees are non-refundable once the cohort begins.

4. Your responsibilities

• Attend sessions and do the build work inside your own brand — the program only works if you ship.
• Review AI-generated drafts and customer-facing outputs before they go live. You remain responsible for what your brand sends, promises, and charges.
• Keep your logins and any shared credentials safe; do not share cohort access with non-participants.

5. Intellectual property

• Program materials are licensed to you for personal, internal use. Do not redistribute, resell, or publish them.
• Your brand’s data, prompts, and workflows remain yours. We may reference anonymised learnings only with your permission.

6. No outcome guarantees

We teach systems that have worked for operators, but we do not promise specific revenue, savings, or business results. Your outcomes depend on your brand, market, and execution.

7. Acceptable use

Do not misuse the program to spam, deceive customers, scrape data in violation of platform terms, or break any law — including consumer protection and marketing communication rules (such as TRAI/UCC norms for commercial messages in India).

8. Changes & termination

We may adjust schedules, sessions, or content to run the program well. We may remove a participant for misconduct or non-payment, with a pro-rata refund for undelivered sessions where fees were paid.

9. Liability

To the maximum extent permitted under Indian law, our total liability for any claim arising from the program is limited to the fees you paid us, and we are not liable for indirect or consequential losses such as lost profits.

10. Governing law & jurisdiction

These terms are governed by the laws of India. Disputes will first be attempted to be resolved amicably, failing which the courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

11. Contact

Questions about these terms: legal@d2cinnovate.org, Bengaluru, Karnataka, India.